Step off the elevator into Trulioo‘s Vancouver headquarters and the first thing you’ll notice is a floor-to-ceiling mural painted by local artist Rory Doyle, stretching across the reception area and celebrating what the company considers its greatest asset: its people.
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The artwork has greeted employees and visitors since 2023, when the Vancouver-founded identity verification company moved into its current 35,000-square-foot home spanning two floors in Mount Pleasant.
Founded in 2011, Trulioo has grown into one of B.C.’s biggest tech success stories, serving customers including Amazon, PayPal, Stripe, TikTok and Coinbase. Its software helps businesses verify identities online and combat fraud, but the headquarters feels less like a fintech office and more like a small neighbourhood stitched together with plants, dogs and an unusually large number of whiteboards.
Designed by Vancouver-based Edit Studios, the space was designed keeping in mind feedback provided by employee surveys and interviews. Workers asked for quiet places to concentrate, private corners for calls and plenty of room to gather informally. The result is an office where tucked-away nooks sit alongside open lounges, and nearly every turn reveals another meeting area, call pod or collaboration space.
One of the most popular spots is a no-calls, no-meetings library area filled with books and greenery. Employees retreat there for focused work, then stop by a propagation station nearby, where plant clippings are free to take home and grow into desk plants of their own.
Elsewhere, handwritten messages fill whiteboard walls, meeting rooms are named after mountains and natural landmarks, and dogs wander between desks—with 36 pooches officially registered.
The headquarters is also surprisingly playful. Engineers on one team have adopted Pikachu as their unofficial mascot, leaving Pokémon sketches scattered around their workspace. On the fifth floor, a branded arcade machine sits near a ping-pong table and foosball setup. Outside, teams can reserve a patio equipped for summer barbecues.
The social hub (and highlight) of the office, however, is a Dublin-inspired pub. Decorated with maps of Ireland and nods to Trulioo’s Dublin office, the space hosts monthly happy hours for employees. A nearby gratitude wall is covered with colourful notes recognizing coworkers, while weekly meals and regular breakfasts help keep the area busy throughout the day.
“We’re solving very complex challenges for very sophisticated customers,” says chief product officer Zac Cohen. “You want to have a lot of areas that people can come together and collaborate and really do that innovation and education work at the same time.”
